Reputation Infrastructure

Google reviews are permanent.

You can't stop people from having a bad day. But you CAN control where they vent about it.

*Infrastructure for hospitality & brands
TRY IT HERE

How was it?

Tap a star to rate us.

Know what’s actually going wrong.

Public reviews are performative. When a guest vents on Google, they are trying to hurt you. When they vent on our private QR, they are trying to help you.

  • Unbiased Feedback: Get the truth users are too shy to say in person.
  • Operational Audit: Identify patterns (e.g., "The Friday night staff is slow").
  • Private Resolution: Fix the issue before they feel the need to go public.
Internal Alert Example
Table 12 - Feedback2 STARS

"The starter was cold and the music is too loud to talk. Restroom needs cleaning."

This message stays between you and the guest. No public damage.

Let's be honest about the loopholes.

"Can't they just bypass the QR and search Google?"

Yes, they can. We cannot stop a determined hater. However, 95% of guests follow the Path of Least Resistance. If the QR is on the table, it becomes the default action. We capture the "lazy" feedback that would otherwise end up public.

"Can't they switch from 5-stars to 1-star on Google?"

Ideally yes. Practically no. This is called Cognitive Consistency. Once a user commits to a positive action (tapping 5 stars), they rarely switch mental gears to be negative immediately after.

Why pay when Google is free?
Because timing is everything.

The Google Way

The Autopsy

You find out what went wrong 3 days later, after the rating is permanent.

Permanent Damage

The Quiet Way

The Diagnosis

You find out what went wrong while the guest is still eating or the product is just unboxed.

Intervention

Reviews & Audits for any business

Cafes & Pubs
Restaurants
Online Brands
Retail Shops

Fair, Dynamic Pricing.

Pricing is bespoke. We calculate costs based on your table count or shipping volume to ensure a positive ROI.

The Foundation

Includes Premium QR Standees, Sentiment Dashboard, and Redirect Logic.

Instant Recovery

Adds WhatsApp Alerts. The moment a 1-3 star rating hits, your phone buzzes.

Founder's Q&A